The interpretation of the data which ensued was confusing to ordinary consumers.Smart was quick to claim that their system is more superior as reflected by the results. GLOBE TELECOM says otherwise.....
SO WHAT IS THIS NTC benchmark study exactly?
It is a network drive tests using prepaid SIMs of both telcos with a sample size of over 3,000 test calls.
--16 cities in Metro Manila,
---conducted 2Q of 2012
In terms of Call Set Up Time, both telcos performed within the acceptable standard of below 14 seconds. The Globe legacy network performed at parity with 11.9 seconds versus the Smart upgraded network at 11.74 seconds. This is a measure of how fast domestic calls get connected from one number to the other.
In the most important benchmark , Globe Telecom’s legacy network outperformed its competition who has widely announced its network upgrade completion. With the Grade of Service or CSFR standard set by the NTC at 4%, Globe recorded a nearly identical 4.45% while Smart registered a distant 9.95% (closer to the industry standard is better). This means that call success rates are higher using the Globe legacy network at 95.55%. For consumers, the experience is that it is easier to call using the Globe legacy network with more calls getting connected even at first try. NTC has an applied industry standard consisting of Grade of Service or Call Setup Failure Rate (CSFR)
”It is now clear who is telling the truth and really giving good service to the public even with just our legacy network. Competition has claimed they are done with their upgrade and there’s no denying the official results from NTC quality tests show their upgraded network performs even below NTC standards. As soon as we fully fire up our brand new network, our subscribers and the entire nation will enjoy a whole new mobile experience that is once again pioneered by Globe Telecom.”---- Globe Telecom President and CEO Ernest Cu
NTC Commissioner Gamaliel Cordoba earlier called the attention of both Globe Telecom and Smart Communications on what he referred to as increasing complaints from customers about drop calls and undelivered text messages, asking both firms to explain the causes for the disruptions and to give a timetable for completion of their network modernization programs
It is no secret that Globe is undergoing a massive upgrade of the system worth $700M.While there are legitimate complaints,Globe subscribers are patiently waiting.I doubt if this NTC report is to affect the current subscriber base.Simply put,subscribers are waiting and new subscribers keep adding coz they know something BIG is coming. :)